Welcome

 











 



To use Online Consult please click the link below

https://www.online-consult.co.uk/org/wellfield-medical-centre



Ways to access help from other providers:

 

 

The NHS Greater Manchester Integrated Care website also has a ‘Find a service’ page

 

 

 

 

 

 

Dr S N Iqbal & Dr M A Mukhtar

53 Crescent Road

Crumpsall

Manchester

M8 9JT

Tel: 0161 740 2213

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.



Welcome to the Wellfield Medical Centre website


These pages aim to give you an overview of the practice and the services we offer, how to use them and the staff who deliver them We hope the site is useful but if you have any suggestions for improvement or additions please drop us a line.

The Practice is clear that everyone is welcome in general practice and patients do not need to proof of ID, address, immigration status or an NHS number to receive care or see a GP



New Registrations



Please click on the link below to register with the Practice

https://www.online-consult.co.uk/org/wellfield-medical-centre/topic/1837

 

  NHS England

 


Privacy Notice

 

Wellfield Medical Centre has a legal duty to explain how we use any personal information we collect about you, as a registered patient, at the practice.

 

What Information Do We Collect About You?

We will collect the following types of information from you or about you from a third party (provider organisation) engaged in the delivery of your care:

·         Personal data: any information relating to an identifiable person who can be directly or indirectly identified from the data. This includes, but is not limited to name, date of birth, full postcode, address, next of kin and NHS number

·         Special category/sensitive data: this could be medical history including details of appointments and contact with you, medication, emergency appointments and admissions, clinical notes, treatments, results of investigations, supportive care arrangements, social care status, race, ethnic origin, genetics and sexual orientation

 

Your healthcare records contain information about your health and any treatment or care you have received previously. This information will be collected either electronically using secure NHS Mail or a secure electronic transfer over an NHS encrypted network connection. Physical information will also be sent to the practice. This information will be retained within our electronic patient record or within a patient paper records.

 

We use a combination of technologies and working practices to ensure that we keep your information secure and confidential.

 

How We Will Use Your Information

Your data is collected for the purpose of providing direct patient care. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information is also used with the practice for clinical audit to monitor the quality of the service provided. Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified.

 

We can disclose this information if it is required by law, if you give consent or if it is justified in the public interest. The practice may be requested to support research; however, we will always gain your consent before sharing your information with medical research databases

Processing your information in this way and obtaining your consent ensures that we comply with GDPR articles:

 

·         6(1)(c) ‘processing is necessary for compliance with a legal obligation to which the controller is subject…’

·         6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’, and

·         9(2)(h) “…necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services…”

Who Will We Share Your Information With

In order to deliver and coordinate your health and social care, we may share or receive information from the following organisations:

  • Other GP practices
  • NHS trusts/foundation trusts
  • NHS commissioning support units
  • Independent contractors such as dentists, opticians, pharmacists
  • Public Health England
  • Private sector providers
  • Voluntary sector providers
  • Community care services
  • Ambulance trusts
  • Clinical commissioning group
  • Social care services
  • NHS Digital
  • Local authorities
  • Educations services
  • Fire and rescue services
  • Police and judicial services
  • Other “data processors” which you will be informed of
  • Third party processors:

 

When we use a third party service provider to process data on our behalf then we will always have an appropriate agreement in place to ensure that they keep the data secure, that they do not use or share information other than in accordance with our instructions and that they are operating appropriately.

 

Examples of functions that may be carried out by third parties includes:

·         Companies that provide IT services and support, including our core clinical systems; systems which manage patient facing services (such as our website and service accessible through the same); data hosting service providers; systems which facilitate appointment bookings or electronic prescription services; document management services etc.

·         Delivery services (for example if we were to arrange for delivery of any medicines to you).

·         Payment providers (if for example you were paying for a prescription or a service such as travel vaccinations).

 

Further details regarding specific third party processors can be supplied on request.

You will be informed who your data will be shared with and in some cases, asked for explicit consent for this to happen when this is required.

 

Your data will not be transferred outside the European Union.

 

COVID-19

We are undertaking a range of work to support the government response to the coronavirus outbreak. This notice details our legal bases for processing personal data in the course of this work.

 

Read the coronavirus (COVID-19) response transparency notice.

 

How The NHS and Care Services use Your Information

Wellfield Medical Centre is one of many organisations working in the health and care system to improve care for patients and the public.

 

Whenever you use a health or care service, such as attending Accident & Emergency or using Community Care services, important information about you is collected in a patient record for that service. Collecting this information helps to ensure you get the best possible care and treatment.

 

The information collected about you when you use these services can also be used and provided to other organisations for purposes beyond your individual care, for instance to help with:

  • Improving the quality and standards of care provided.
  • Research into the development of new treatments.
  • Preventing illness and diseases.
  • Monitoring safety.
  • Planning services.
  •  

This may only take place when there is a clear legal basis to use this information. All these uses help to provide better health and care for you, your family and future generations. Confidential patient information about your health and care is only used like this where allowed by law.

 

Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed.

 

You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt out your confidential patient information will still be used to support your individual care.

 

To find out more or to register your choice to opt out, please visit www.nhs.uk/your-nhs-data-matters. On this web page you will:

  • See what is meant by confidential patient information.
  • Find examples of when confidential patient information is used for individual care and examples of when it is used for purposes beyond individual care.
  • Find out more about the benefits of sharing data.
  • Understand more about who uses the data.
  • Find out how your data is protected.
  • Be able to access the system to view, set or change your opt-out setting.
  • Find the contact telephone number if you want to know any more or to set/change your opt-out by phone.
  • See the situations where the opt-out will not apply.

 

You can also find out more about how patient information is used at:

 

You can change your mind about your choice at any time.

Data being used or shared for purposes beyond individual care does not include your data being shared with insurance companies or used for marketing purposes and data would only be used in this way with your specific agreement.

 

Health and care organisations have until 2022 to put systems and processes in place so they can be compliant with the national data opt-out and apply your choice to any confidential patient information they use or share for purposes beyond your individual care. Our organisation is currently compliant with the national data opt-out policy.

 

Maintaining Confidentiality

We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to the UK General Data Protection Regulation (UK GDPR), the NHS Codes of Confidentiality and Security, as well as guidance issued by the Information Commissioner’s Office (ICO).

 

Every member of staff who works for the practice or another NHS organization has a legal obligation to keep information about you confidential.

 

We will hold your information in accordance with the Records Management Code of Practice for Health and Social Care 2016.

 

Risk Stratification

Risk stratification is a mechanism used to identify and subsequently manage those patients deemed as being at high risk of requiring urgent or emergency care. Usually this includes patients with long-term conditions, e.g. cancer. Your information is collected by a number of sources, including Florence House Medical Practice; this information is processed electronically and given a risk score which is relayed to your GP who can then decide on any necessary actions to ensure that you receive the most appropriate care.

 

Invoice Validation

Your information may be shared if you have received treatment to determine which Clinical Commissioning Group (CCG) is responsible for paying for your treatment. This information may include your name, address and treatment date. All of this information is held securely and confidentially; it will not be used for any other purpose or shared with any third parties.

 

Consent

The law sets a high standard for consent. Consent means offering people genuine choice and control over how their data is used. However consent is only one potential lawful basis for processing information. Therefore the practice may not need to seek your explicit consent for every instance of processing and sharing your information, on the condition that the processing is carried out in accordance with this notice.

 

Wellfield Medical Centre will contact you if we are required to share your information for any other purpose which is not mentioned within this notice.

 

You have the right to object to information being shared between those who are providing you with direct care. This may affect the care you receive – please speak to the practice first

You have the right to object to information being shared for any purpose other than your medical care, such as for research or planning purposes. In this instance, please visit www.nhs/uk/your-nhs-data-matters. You will be able to opt out securely online. Alternatively call 0300 303 5678

.

 

You have the right to write to withdraw your consent at any time for any particular instance of processing, provided consent is the legal basis for the processing.  Please contact the practice manager for further information and to raise your objection.

 

Access To Your Records

You have a right to access the information we hold about you. This is called a Subject Access Request (SAR). Please ask at reception for a SAR form or alternatively speak to a member of our staff for further information. You can also make the request via email or verbally. You should be aware that some details within your health records may be exempt from disclosure. This will be in the interests of your wellbeing or to protect the identity of a third party. The practice will process your request within one calendar month.

 

Furthermore, should you identify any inaccuracies you have a right to have the inaccurate data corrected. Please speak with the practice manager should this be the case.

 

Data Controller and Data Protection Officer

As your registered GP practice, we are the data controller for any personal data that we hold about you.

 

The Data Protection Officer (DPO) for Florence House Medical Practice is Ms Shavarnah Purves – Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.  or  This email address is being protected from spambots. You need JavaScript enabled to view it.  – telephone: 0161 213 1792 

/ 0161 213 1790

.

 

In the unlikely event that you are unhappy with any element of our data-processing methods, you should raise your concerns in the first instance in writing with the Practice Manager.

 

Compliants

If you remain dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at:

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 01625 545 700

 

Website: ico.org.uk



Access to the Surgery /A+E/ NHS 111



We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. If you need medical advice or treatment, please call us or, for non-urgent advice or treatment, visit our website and send us your query.

Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them.

If you need urgent medical advice for something which isn’t life threatening, please visit www.111.nhs.uk or call 111 before going to A&E to ensure you get the right help. If you need to go to hospital you may be given a booked time slot which will shorten how long you have to wait. This will help to keep you, your family and friends safe during the pandemic.

NHS 111 is also able to direct to or book appointments at Urgent Treatment Centres, GP surgeries, pharmacies, emergency dental services and walk-in clinics.

Remember if you or someone you know has a life-threatening illness or injury then you should still call 999 immediately.

There is a letterbox in the porch for prescriptions.

For more information on Covid-19 please visit www.nhs.uk/coronovirus-covid-19

 

 

Smear Tests & Baby Immunisations

 

The Practice has continued to see patients for Smear Tests & Baby/Child Immunisations, throughout the Pandemic.

It is very important that you continue to attend these appointments.

 

 

Cancer

 

If you are worried about Cancer symptoms or you are unsure if you have symptoms, please ensure that you contact the practice at the earlier onset of symptoms.

Your can visit https://www.cancerresearchuk.org/about-cancer



Information in different languages

 

For information in different languages on Cancer and Covid-19 please click on the following link

https://www.youtube.com/channel/UCuKnnetqTZOVLzfv5nIhUWw


COVID 

Privacy Notice

 

COVID-19 and your information

 

The Information Commissioner recognises the unprecedented challenges the NHS and other health professionals are facing during COVID-19.

 

The ICO (Information Commissioners Office) also recognise that 'Public bodies may require additional collection and sharing of personal data to protect against serious threats to public health.'

 

On 20th March 2020 the Secretary of State for Health and Social Care issued a Notice under Regulation 3(4) of The Health Service (Control of Patient Information) Regulations 2002 requiring organisations such as GP Practices to use your information to help GP Practices and other healthcare organisations to respond to and deal with the COVID-19 pandemic.

 

The Secretary of State for Health and Social Care has also stated that these measures are temporary and will expire on 31st March 2022 unless a further extension is required.

 

In order to look after your healthcare needs during this difficult time, we may urgently need to share your personal information, including medical records, with clinical and non-clinical staff who belong to organisations that are permitted to use your information and need to use it to help deal with the COVID-19 pandemic.  This could (amongst other measures) consist of treating you; and enable us and other healthcare organisations to monitor the disease, assess risk and manage the spread of the disease.

 

GPES Data for Pandemic Planning and Research (COVID-19)

 

This practice is supporting vital coronavirus planning and research by sharing your data with NHS Digital, the national safe haven for health and social care data in England.

 

NHS Digital has been legally directed to collect and analyse patient data from all GP practices in England to support the coronavirus response for the duration of the outbreak. NHS Digital will become the controller under the General Data Protection Regulation 2016 (GDPR) of the personal data collected and analysed jointly with the Secretary of State for Health and Social Care, who has directed NHS Digital to collect and analyse this data under the COVID-19 Public Health Directions 2020 (COVID-19 Direction).

 

All GP practices in England are legally required to share data with NHS Digital for this purpose under the Health and Social Care Act 2012 (2012 Act). More information about this requirement is contained in the data provision notice issued by NHS Digital to GP practices.

 

Under GDPR our legal basis for sharing this personal data with NHS Digital is Article 6(1)(c) - legal obligation. Our legal basis for sharing personal data relating to health, is Article 9(2)(g) – substantial public interest, for the purposes of NHS Digital exercising its statutory functions under the COVID-19 Direction.

The type of personal data we are sharing with NHS Digital

The data being shared with NHS Digital will include information about patients who are currently registered with a GP practice or who have a date of death on or after 1 November 2019 whose record contains coded information relevant to coronavirus planning and research. The data contains NHS Number, postcode, address, surname, forename, sex, ethnicity, date of birth and date of death for those patients. It will also include coded health data which is held in your GP record such as details of:

 

·         diagnoses and findings

·         medications and other prescribed items

·         investigations, tests and results

·         treatments and outcomes

·         vaccinations and immunisations

 

 

 

 

Please also note that the data protection and electronic communication laws do not stop us from sending public health messages to you, either by phone, text or email as these messages are not direct marketing.

 

It may also be necessary to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind.

 

 

If you are concerned about how your information is being used, please contact our Data Protection Officer – Shavarnah Purves at This email address is being protected from spambots. You need JavaScript enabled to view it. . 

COVID VACCINES



If you are a Clinically Extremely Vulnerable shielding patient who has made the choice not to have a COVID-19 vaccination. We would like to understand why at this point in time, you have made this choice. Please take 5 minutes to share your feedback in the anonymous Survey thank you


 

COVID BOOSTER VACCINE


Every adult in Manchester should now have a Covid-19 booster jab as part of the plan to fight the spread of the Omicron variant.

 

You can book a booster jab online using the national booking system or by calling 119

 

People registered with a Manchester GP can also call the Gateway on 0161 947 0770 or 0800 092 402. Lines are open Monday to Friday, 8am – 6pm. Ask them about a free taxi to and from your vaccination appointment if you need help with transport.

 

If you have received a text message from your GP practice about booking a vaccination you can also follow the instructions in the message.

 

Sites across Manchester have extended their opening times to make it easy for people to get their life-saving jabs.

 

You can also find details of local walk-in sites on the Manchester City Council website. You don’t need an appointment to attend these walk in clinics.

 

Please make sure that you wear a face covering at all vaccination sites.

 

Remember, it’s never too late to get vaccinated. If you haven’t had your first, second or your booster jab then please do. It’s important that you do all you can to keep yourself, your friends and your family safe.

 

 

 

Changes to the vaccination programme from Monday 13 December 2021

 

From (Monday 13 December), booster jabs are being offered to over 18's who had their second dose at least 3 months ago.


The Covid booster helps give longer-term protection against serious illness from Covid-19.



How to get yours



From Wednesday 15 December, the national booking system will be open to all over 18’s. You can book from 2 months after your second vaccination to make sure you can get vaccinated at the 3 month mark.

Booking a slot is the best way to make sure you get your jab - visit www.nhs.uk/covidvaccine or call 119.

Manchester residents can also book an appointment by calling the Gateway on 0161 947 0770 or 0800 092 402. Lines are open Monday to Friday, 8am - 6pm. Ask for a translator if you need one. The Gateway can also book a free taxi to and from vaccination appointments for those who need one.

Booking systems are very busy, but more appointments are being added all the time so please keep trying.

You can also go along to any of our walk in clinics. Details can be found on the Manchester City Council website. You don’t need an appointment to attend our walk in clinics but there may be a queue so wrap up warm and take a brolly.

Remember, it’s never too late to get vaccinated. You can still book your first or second covid vaccination if you haven’t already. Please get vaccinated and keep yourself and others safe. 


Important



If you have not been contacted and it's been 3 months since your 2nd dose, please try to book your appointment using the link below



https://www.nhs.uk/book-a-coronavirus-vaccination/do-you-have-an-nhs-number

 

About booking your booster

You need to:

-book 1 appointment for 1 booster dose

-wait 4 weeks (28 days) before booking if you've had a positive COVID-19 test, starting from the date you had the test.



NHS APP + Covid Passport

The NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet or laptop. You can download the free app from the Apple or Android app stores and follow the simple on-screen instructions to set it up. You will not need to visit the practice to set up your app.

You can use the app to book and manage GP appointments, order repeat prescriptions, check your symptoms and register to be an organ donor.
From 17 May 2021 you will also be able to access your COVID-19 vaccination status through the app. It is recommended that you register with the app before booking international travel.

Do not contact your GP surgery about your COVID-19 vaccination status. We cannot provide letters showing your COVID-19 vaccination status.

If you are unable to access the NHS app but would like confirmation of your vaccination status you can call the NHS helpline on 119 and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.



Covid Vaccination second doses



When you are called for your second dose of the vaccine, please do make sure that you have it. It’s really important you get your 2nd vaccination to make sure you are fully protected from coronavirus. Please call the practice now if you think your second dose is due.  We will be happy to talk through any questions you may have about your vaccination.



Covid Vaccination – those opting into phase 2



Over the last five months we have vaccinated thousands of Manchester patients and are so grateful to everyone involved in the programme. 
We are now focussing on cohorts 10-12 (ages 18 – 49) and patients within this age range will be contacted when it is their turn to be vaccinated.

Patients will receive
•           A text, call or letter from their GP Practice
•           A letter or text from the National Booking Service inviting them to book at the    mass vaccination centre or local vaccination site.

We will also continue to provide second doses for those patients who have already received their first vaccination. Your second dose of the vaccine is just as important as the first. You are not fully protected until you have had both doses so when you are called for your second, please do make sure that you have it. Please call the practice now if you think your second dose is due.  We will be happy to talk through any questions you may have about your vaccination.



Covid Vaccination – those opting out of phase 2


Over the last five months we have vaccinated thousands of Manchester patients and are so grateful to everyone involved in the programme.
The vaccine programme is now focussing on cohorts 10 -12 (ages 18 – 49).  We have taken the decision to opt out of offering vaccination services for these cohorts to enable us to focus on our day-to-day GP services.
Patients registered at the practice between the age 18-49 will be invited for their vaccine via a text or letter from the National Booking Service and will be able to book an appointment online via nhs.uk/covidvaccination or by calling 119.
We will continue to provide second doses to our patients who received their first dose through the practice. When you are called for your second dose of the vaccine, please do make sure that you have it. It’s really important you get your 2nd vaccination to make sure you are fully protected from coronavirus. Please call the practice now if you think your second dose is due.  We will be happy to talk through any questions you may have about your vaccination.

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of the Moderna, AstraZeneca and Pfizer vaccine, or one dose of the Janssen single-dose vaccine. Vaccine status will be available through the NHS COVID Pass service from:

 

·         the NHS App which you can download from app stores

·         the NHS website

·         119 - by requesting a paper letter

 

You will need to register to use the online services, if you have not already. It may take more than a week for your identity to be checked and verified.

If you cannot access the online services, and you have had both doses of the vaccine, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel outside the UK in the near future and have had your second dose (or one dose of the Janssen single-dose vaccine) more than 5 working days ago. It may take up to 7 working days for the letter to arrive.

 

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status. Please do not contact the practice about your COVID-19 vaccination status unless you have been advised to by the 119 service.

 

·         When you're planning your travel, you should check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.

·          


For Patient Access please click the link below 

         

https://www.patientaccess.com/ 

 

Aims



Our aim is to give you the best possible standard of service and we appreciate any acknowledgement that we are achieving this. Wellfield Medical Centre is a Training Practice. We train Medical Students as well as Doctor’s training to be General Practitioners. The surgery runs a weekly Baby Clinic for immunisations and developmental checks. The Health Visitor attached to the practice visits families at home and can be contacted at Cheetham Primary Care Centre. The Community Midwives run a weekly antenatal clinic at the surgery. The surgery is open from 8.00am to 6.30pm every weekday. An appointment system is in operation, although there is always the flexibility to cope with urgent medical cases. You can make an appointment by telephone or in person at the reception desk. Please help us by cancelling your appointment with the receptionist if you are unable to keep it. Please remember that incoming telephone lines are extremely busy during the early part of the morning.



Mission statement



At Wellfield Medical Centre our highly trained and motivated team aim to treat patients as a ‘whole person’ in a caring, approachable and friendly environment. We work hard at being at the forefront of medical education and innovative ideas and are committed to giving our patients the highest standard of care possible.

 

Zero Tolerance

 

The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way. The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused.

To successfully provide these services a mutual respect between all the staff and patients must be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. 

The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list.

We have the right to refuse treatment and take further action against anyone who threatens the safety of our staff and our patients.

We politely request that patients do NOT approach staff outside of work to discuss matters relating to their health, medical records, or appointments etc…

Keeping your personal data safe is central to the GM Care Record

Each health and care organisation in Greater Manchester collects information about you and keeps records about the care and services they have provided. The GM Care record pulls together the information from these different health and social care records and displays it in one combined record.

How is your personal information kept safe and secure in the GM Care Record?

We ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only and protect personal and confidential information.

Appropriate technical and security measures in place to protect the GM Care Record include:

  • complying with Data Protection Legislation;
  • encrypting Personal Data transmitted between partners;
  • implementing and maintaining business continuity, disaster recovery and other relevant policies and procedures
  • a requirement for organisations to complete the Data Security and Protection (DSP) Toolkit introduced in the National Data Guardian review of data security, consent and objections, and adhere to robust information governance management and accountability arrangements;
  • use of ‘user access authentication’ mechanisms to ensure that all instances of access to any Personal Data under the GM Care Record are auditable against an individual accessing the GM Care Record;
  • ensuring that all employees and contractors who are involved in the processing of Personal Data are suitably trained in maintaining the privacy and security of the Personal Data and are under contractual or statutory obligations of confidentiality concerning the Personal Data.

The NHS Digital Code of Practice on Confidential Information applies to all NHS and care staff, and they are required to protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared. All staff with access to Personal Data are trained to ensure information is kept confidential.

 

Whilst you are automatically enrolled into th       opt out of your data being used for research and planning. More information about this is available below:

Black Health Improvement

Wellfield Medical Centre has signed up to the

BHIP 10 Pledge Charter

Please see the 10 pledges below

  1. Inclusive leadership.
  2. Inclusive and accessible recruitment & selection.
  3. Diverse publicity, promotion and marketing within reception areas.
  4. Effective Engagement and Inclusive Activities, including supporting Documentation.
  5. Greater cultural awareness in clinical consultations and diagnosis.
  6. Delivering appropriate communication support across patient population.
  7. Effective complaints policy and procedures including harassment & bullying polices and procedures.
  8. Greater cultural awareness of signposting and referral pathways.
  9. increasing the diversity voice in patient involvement and engagement.
  10. Improving in the date collection and monitoring of patients ethnicity, including understanding demographics.

 

Pride in Practice


Wellfield Medical Centre works with LGBT Foundation's Pride in Practice to ensure we achieve excellence in LGBT healthcare and successfully meet the needs of our LGBT patients.

We are hear to listen to suggestions and feedback from our LGBT patients on their experiences with us. What we are doing well? How can we continue to develop? Please let us know.

We are proud to have you as our patient

f your data being used for research and planning. More information about this is available below: 

Wellfield Medical Centre is part of Cheetham and Crumpsall Primary Care Network (PCN)

 

A PCN is where local GP practices work together with community, mental health, social care, pharmacy, hospital and voluntary services in our local area, to enable greater provision of proactive, personalised, coordinated and more integrated health and social care for people close to their homes.

Cheetham and Crumpsall PCN is made up of the following GP surgeries; Wellfield Medical Centre, Jolly's Medical Centre, Cheetham Hill Primary Care Centre, Queens Medical Centre, New Collegiate Medical Centre, Nevilles Family Medical Centre and Park View Medical Centre.

 


Named accountable GP

 

From 1st April 2015 all patients are now allocated a named accountable GP who is responsible for your overall care. This will be the registered GP on your NHS card. If however you do not wish to have a named GP, are unsure who it is,  or wish to change the GP allocated to you please contact us and we will be happy to help.

 

 

Why are GP practices working differently?



The Pandemic is not over, GP practices are working differently to make sure that all patients can access the care and support they need safely. To protect everyone, especially the most vulnerable, social distancing, mask wearing, and other measures remain in place.



What does this mean for the patient?



How are practices working now?



Most practices are using a telephone first approach. Your first appointment will be over the phone or via video call. This means that you can get the help and care you need as quickly as possible. Often there is no need for patients to be seen face to face and your issue can be managed without having to go to the practice.

 

If you need to be seen face to face then you will be given an appointment.


Why have I not been given an

appointment with my GP?

 

Practices have a team of specialists working alongside GPs. This team includes Nurses, Health Care Assistants, Pharmacists, Physiotherapists and Mental Health specialists. This team can diagnose and treat a range of health conditions ensuring that you will receive the right treatment and care as quickly as possible.



Why do reception staff ask personal questions?

 

GP reception staff are a trusted and hugely important part of the practice team. They ask questions to ensure you are directed to the best support for you. They are trained to ensure you are seen by the most appropriate health care professional and that patients with the greatest clinical need can be prioritised.



Where else can I get help?

 

You can visit www.nhs.uk for advice on common symptoms and download the NHS App to do things like order repeat prescriptions and check your Covid status.

You can speak to a pharmacist, who can offer advice and over-the-counter medicines.

 

If you need urgent care call NHS111 and in an emergency call 999. You can also contact the GM Mental Health helpline on 0800 953 0285



All health services are under enormous pressure and our staff are working hard to make sure you get the right care, in the right place, at the right time. GP practices have and always will be open for you. Please continue to be kind to staff, socially distance where possible and wear a face mask.